Help Center – Frequently Asked Questions - Kenneth Copeland Ministries

Help Center – Frequently Asked Questions

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-817-852-6000.

How do I register for an account at kcm.org?

It’s easy! When you’re on kcm.org, click “Register” on the top right-hand side of the page. You can register two ways:

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What if I don't have an email address?

You can get a free email address at many sites. Some popular email providers are:

  1. Gmail
  2. Hotmail
  3. Yahoo! Mail
  4. Outlook.com

After your email is set up, you can click ‘Register’ at the top-right of the site to get started.

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Who should I contact with questions regarding the BVOV broadcast, programming or a particular guest?

For programming information, such as a featured guest or topic, visit the Watch section. All other questions may be directed to our Contact Center, 1-800-600-7395 or write to:

Kenneth Copeland Ministries
Fort Worth, TX
76192-0001

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Can I attend a taping of the BVOV broadcast?

The on-set broadcast is not recorded in front of a studio audience. However, our conventions and meetings are recorded and open to the public. Click here to view our current itinerary.

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I’d like to close my community account/profile with KCM. How can I do that?

If you choose to close your community account/profile, you’ll no longer be able to access your community profile or the content you’ve created within the community. If you want to be part of the community at a later date, you’ll need to re-register.

Please send an email to community@kcm.org letting us know that you’d like to close your community account/profile. Our community manager will contact you.

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I’d like to close my online account with KCM. How can I do that?

If you choose to close your account, you’ll no longer be able to access your account details, previous purchases or giving records online. Additionally you’ll lose the content you’ve created within our community. If you want to access this again, you’ll need to re-register.

We have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.

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How do I register for an event?

You can register for an event at the event itself OR by pre-registering online at KCM.org/events.

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What do events cost?

All KCM conventions and campaigns are free and open to the public.

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What is a .zip file? Can I add that to my phone?

A .zip file is one or more files that are compressed for easier storage or transmitting. You can open them by double-clicking the .zip file or right-clicking and choosing “extract all.” Once they are un-zipped you can add them to your phone.

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I got my digital download in my email and I’m not sure how to open it. How do I open a digital download?

To download, follow the instructions for your preferred Internet browser below:
 

Internet Explorer

  • Click on the link.
  • Choose “Save” on the prompt window that pops up. This will bring up a “Save As” window, where you can add the file wherever you prefer on your computer.
  • Click “Save.”
  • Once the download is completed you can click “Open Now” from Internet Explorer or from your chosen location on the computer.

Safari

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I bought a digital product but haven’t received it in my email. How do I get my files?

When you buy a digital product, please allow 24 hours for it to be sent to your email inbox. If you don’t see it after that time period, check your spam folder in case it got sent there. Lastly, if you don’t see it in either your inbox or spam folder, contact KCM Customer Service at 1-800-600-7395 for more help.

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Why does my Roku not play the KCM channel anymore?

Sometimes removing the channel then re-adding from the Channel Store will fix any playing issues. However, a first-generation Roku (it’s shaped like a square) won’t be able to play any channels and needs to be upgraded by buying a newer ROKU box.

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I’m trying to watch today’s broadcast on my Roku. Why does the video keep stopping in the middle?

The video may be currently loading because of a slow internet connection. Letting the video load before watching can help out. For more info, click on this link from Roku Support.

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I have just purchased a ROKU set-top box. Now what do I do?

Follow the instructions that came with the Roku. You will need to create an online account including entering secured credit card information. The credit card information is between you and Roku, and Roku does not share this information with KCM. Roku does not charge any fees for their basic service or free channels. There is only a charge to your credit card if you purchase premium channels or other products through the Roku box. Once you are connected, you can add the KCM Roku channel by navigating to the Roku Channel Store with your included Roku remote.

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How do I return a product?

If you want to return a product you purchased online, we have staff here to help! Submit a customer service request or call us at 1-800-600-7395.

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How do I pre-register for an event?

You can pre-register online at kcm.org/events, finding the event you want to attend, and following the instructions after clicking “Register Now”. You may also call 1-800-600-7395 to pre-register for an event.

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What is the event dress code?

Some people come in their Sunday best, others come casual. Dress comfortably, and consider bringing a jacket or sweater due to the air conditioning.

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