Help Center – Frequently Asked Questions - Kenneth Copeland Ministries

Help Center – Frequently Asked Questions

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-817-852-6000.

Can charge cards be kept on file for multiple uses?

Currently, we do not keep charge cards on file. Simply re-enter your charge card number each time you place a product order or make a contribution.

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How do I download my digital product that I purchased?

  • Click the link to download your digital product from your email receipt. 
  • Sign in to kcm.org and your download will start immediately.
     

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What is the right digital product download for me?

We offer multiple file types to make our content compatible with your device.

  • Desktop or laptop (Mac or PC) computers can display and download PDF files.
  • Android devices use ePub files.
  • Iphone/iPad/iPhone/iPod use PDF or ePub files.
  • Kindle and Kindle Fire devices use Mobi file.
  • Nook devices use ePub files.
  • Sony reader and other e-readers use ePub only.
     

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How do I correct a billing issue?

If you need a billing issue corrected, we have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.

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Is there a way to track my order?

  1. Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
  2. Click the ‘My Account’ link.
  3. Within your account, click the ‘Giving/Purchases’ link in the left-hand navigation.
  4. Click the tracking link to track your purchase.
  5. Still don’t have your package? We have staff here to help! Submit a customer service request online or call us at 1-800-600-7395.

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How do I give online?

To sow a seed online:

  • Select the area you want to sow to by selecting the corresponding “Give to This Fund” button (e.g., KCM General Fund).
  • Type in the amount you want to sow.
  • Scroll down to the Personal Information section and fill out the form.
  • Fill out the Payment Details.
  • Click Submit. You will be emailed your receipt.

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I live outside the U.S., but plan to attend a U.S. event. Can KCM help me obtain an International Visa?

Not at this time. Because of the regulations surrounding nonprofit organizations, KCM is unable to take responsibility for international visitors. Our government would view our honoring such requests as accepting that responsibility and we are not equipped to do so. We know that if coming to America is part of God's plan for you, He will provide a way!

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Is Spanish translation available at the meetings?

To find out if language translation is available, please call 1-800-600-7395. If it is available for that event, when you arrive an usher can direct you to special seating.

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What is Partner Day?

Partner Day is a special day when Kenneth Copeland acknowledges the work and achievements accomplished through the outreaches of Kenneth Copeland Ministries as a result of Partner involvement.

It’s a joyful time to see what a difference your seed has made in the lives of others, as well as the worldwide impact of partnership. From foreign-language television broadcasts to evangelistic meetings to one-on-one ministry to children in other countries, our Partners are changing lives!

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Why do you have six-day meetings?

It is Brother Copeland’s desire for the Body of Christ to meet together in accordance with Hebrews 10:25—“Not forsaking the assembling of ourselves together, as the manner of some is; but exhorting one another: and so much the more, as ye see the day approaching.”

He was commissioned by God to conduct meetings where people can “totally immerse in the Word of God.” Our six-day meetings create an anointed environment where people:

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What is the event dress code?

Some people come in their Sunday best, others come casual. Dress comfortably, and consider bringing a jacket or sweater due to the air conditioning.

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How do I pre-register for an event?

You can pre-register online at kcm.org/events, finding the event you want to attend, and following the instructions after clicking “Register Now”. You may also call 1-800-600-7395 to pre-register for an event.

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How do I register for an event?

You can register for an event at the event itself OR by pre-registering online at KCM.org/events.

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What do events cost?

All KCM conventions and campaigns are free and open to the public.

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What is a .zip file? Can I add that to my phone?

A .zip file is one or more files that are compressed for easier storage or transmitting. You can open them by double-clicking the .zip file or right-clicking and choosing “extract all.” Once they are un-zipped you can add them to your phone.

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What is Increase Day?

The Friday of each convention is designated as Increase Day—the day of joining in agreement for increase in the ministry and in the lives of our Partners and Friends.

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What is Healing School?

Healing School is a place for everyone desiring healing and a deeper revelation on what God’s Word says about living in wellness. In this powerful service, Gloria Copeland will share faith-building scriptures and a life-changing message that will set you free!

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Do I need an anything special to receive my Partner discount at a meeting?

You can bring your Partner Card, or have someone at our Partner Booth look up your Partner number for you.

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Is signing for the hearing impaired available at the meetings?

To find out if sign-language interpretation is available, please call 1-800-600-7395. If it is available for that event, when you arrive an usher can direct you to special seating.

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