Help Center: Shopping - Kenneth Copeland Ministries

Help Center: Shopping

I never got an email receipt after my purchase. Can it be resent?

Partners can print the screen of the products they’ve purchased by doing the following:

  • Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
  • Provide your user credentials for sign in.
  • Click ‘My Account’ from the top right hand side of the site.
  • Once you are in your account, select ‘Giving/Purchases’ from the left-hand navigation.
  • Click the Products tab. Right-click your mouse, select “Print…” from the list and follow the prompts.
     

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Can charge cards be kept on file for multiple uses?

Currently, we do not keep charge cards on file. Simply re-enter your charge card number each time you place a product order or make a contribution.

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How do I correct a billing issue?

If you need a billing issue corrected, we have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.

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How can I send an order to a friend?

If you want to send an order to a friend, we have staff to help you. Please call us at 1-800-600-7395.

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How do I send an order to an inmate?

If you want to send an order to an inmate, we have staff to help you. Please call us at 1-800-600-7395.

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How do I download my digital product that I purchased?

  • Click the link to download your digital product from your email receipt. 
  • Sign in to kcm.org and your download will start immediately.
     

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Is there a way to track my order?

  1. Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
  2. Click the ‘My Account’ link.
  3. Within your account, click the ‘Giving/Purchases’ link in the left-hand navigation.
  4. Click the tracking link to track your purchase.
  5. Still don’t have your package? We have staff here to help! Submit a customer service request online or call us at 1-800-600-7395.

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How do I return a product?

If you want to return a product you purchased online, we have staff here to help! Submit a customer service request or call us at 1-800-600-7395.

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Why do I have to create an account at checkout?

Our website requires that you have an account when purchasing products. Having an account with KCM not only allows you to receive your product, but it also ensures you receive ministry updates and to take advantage of ministry materials available at kcm.org.
 

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How do I sign in at checkout?

  1. Click ‘Sign In’ from the top of kcm.org.
  2. Please enter your username and password you created for your account at kcm.org.
  3. Click ‘Cart’ from the main navigation. The products you’ve added to your cart should still be there. Click ‘Checkout’ to continue the payment process.

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