Help Center – Frequently Asked Questions - Kenneth Copeland Ministries

Help Center – Frequently Asked Questions

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-817-852-6000.

Where can I see past gifts I’ve given?

To check your giving history:

  • Sign in to your account.
  • Once signed in, click My Account in the upper-right corner.
  • Click on Giving/Purchases on the left side of the page.
  • On this page, you can see your entire history of gift, recurring gifts, and products. Please allow a couple days for your account to update after a transaction.

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Where do I stop/change a recurring gift?

If you need to stop or change a recurring gift, we have staff to help you. Please call us at 1-800-600-7395 to speak to a representative.

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How do I create my new account at checkout?

  1. Click ‘Register’ from the top of kcm.org.
  2. Follow the prompts to create your account. Please be sure to include your full address.
  3. Verify your email address.
  4. Re-add the products you wish to purchase to your cart.
  5. Proceed to checkout. You’ll already be signed in.

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How do I sign in at checkout?

  1. Click ‘Sign In’ from the top of kcm.org.
  2. Please enter your username and password you created for your account at kcm.org.
  3. Click ‘Cart’ from the main navigation. The products you’ve added to your cart should still be there. Click ‘Checkout’ to continue the payment process.

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Why do I have to create an account at checkout?

Our website requires that you have an account when purchasing products. Having an account with KCM not only allows you to receive your product, but it also ensures you receive ministry updates and to take advantage of ministry materials available at kcm.org.
 

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I’ve had an online account with KCM previously. Why do I need to create a new one?

We’ve updated and upgraded our systems. At this time we are requiring everyone to register. To get started, click ‘Register’ from the top right-hand side of kcm.org.
 

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How long before my purchase/gift appears in my account?

Please allow 72 hours for transactions to appear in your account. If after 72 hours your purchase/gift doesn’t appear, we have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.

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I never got an email receipt after my purchase. Can it be resent?

Partners can print the screen of the products they’ve purchased by doing the following:

  • Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
  • Provide your user credentials for sign in.
  • Click ‘My Account’ from the top right hand side of the site.
  • Once you are in your account, select ‘Giving/Purchases’ from the left-hand navigation.
  • Click the Products tab. Right-click your mouse, select “Print…” from the list and follow the prompts.
     

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How do I cancel my transaction?

If you want to cancel a transaction online, we have staff here to help! Submit a customer service request online or call us at 1-800-600-7395.

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Is there a way to track my order?

  1. Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
  2. Click the ‘My Account’ link.
  3. Within your account, click the ‘Giving/Purchases’ link in the left-hand navigation.
  4. Click the tracking link to track your purchase.
  5. Still don’t have your package? We have staff here to help! Submit a customer service request online or call us at 1-800-600-7395.

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How do I correct a billing issue?

If you need a billing issue corrected, we have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.

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What is the right digital product download for me?

We offer multiple file types to make our content compatible with your device.

  • Desktop or laptop (Mac or PC) computers can display and download PDF files.
  • Android devices use ePub files.
  • Iphone/iPad/iPhone/iPod use PDF or ePub files.
  • Kindle and Kindle Fire devices use Mobi file.
  • Nook devices use ePub files.
  • Sony reader and other e-readers use ePub only.
     

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How do I download my digital product that I purchased?

  • Click the link to download your digital product from your email receipt. 
  • Sign in to kcm.org and your download will start immediately.
     

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Can charge cards be kept on file for multiple uses?

Currently, we do not keep charge cards on file. Simply re-enter your charge card number each time you place a product order or make a contribution.

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How can I send an order to a friend?

If you want to send an order to a friend, we have staff to help you. Please call us at 1-800-600-7395.

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How do I send an order to an inmate?

If you want to send an order to an inmate, we have staff to help you. Please call us at 1-800-600-7395.

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How do I update my mailing address?

You can update your mailing address online!

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Can I give to multiple funds at once?

Yes! Simply follow the giving instructions for each fund. You can even set up multiple recurring gifts.

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How do I set up a recurring gift?

To set up recurring giving:

  • Select the area you want to sow to by selecting the corresponding “Give to This Fund” button (e.g., KCM General Fund).
  • Type in the amount you want to sow.
  • Click “Setup as Recurring”.
  • Choose which day of the month you would like the gift to be deducted from your account.
  • Scroll down to the Personal Information section and fill out the form.
  • Fill out the Payment Details.
  • Click Submit.

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Why do you have six-day meetings?

It is Brother Copeland’s desire for the Body of Christ to meet together in accordance with Hebrews 10:25—“Not forsaking the assembling of ourselves together, as the manner of some is; but exhorting one another: and so much the more, as ye see the day approaching.”

He was commissioned by God to conduct meetings where people can “totally immerse in the Word of God.” Our six-day meetings create an anointed environment where people:

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